Operations Supervisor

Job Summary

This is a unique opportunity to work outdoors close to some of the country's most popular national parks. As an Operations Supervisor, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Operations Supervisor serves as an expert incustomer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. The Operations Supervisor would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams. Together with the GM and AGM, the Operations Supervisor communicates goals and expectations to the team and assists where needed.

This is a seasonal, non-exempt position

Responsibilities

Cross trained inmultiple property departments

Think critically to respond and react quickly to ever changing situations on property

Deliver clear expectations to the team in all operational areas

Professional in all internal and external communications

Maintain a positive and open-minded attitude

Help and support guest and team member issues quickly and efficiently

Assist in interviews and hiring

Observe corrective action delivery to team members

Delegate tasks ensuring follow through and completion

Able to runthe camp and work independently with minimal oversight

Find ways to streamline processes to maximize efficiency and resource use

Establish and maintain relationships with local businesses and communities

Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis

Be growth oriented

Evaluate, develop, and report on NPS and eNPS action plans

Monitor financial performance to drive business decisions

Create synergy across property departments through strong leadership

Meet with team members to support their growth and development

Create positive work environment that is guest-focused

Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained

Collaborate with other members of camp management and the corporate team

Responsible for oversight of approval, time andattendance and payroll, for the entire Rooms department

Prioritize tasks effectively

Participate in camp level and company-wide meetings

Submit high quality work products in a timely manner

Respond to guest reviews in the established time period

Other duties as assigned Competencies

Effective Communication

Adaptagility

Decision Making Initiative Inspiring Others

Fostering Learning and Development Planning and Organizing

Education

High School Diploma or GED or applicable work experience Working Conditions

Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

Ability to lift 301bs independently; all lifts over 31 lbs. require assistance from a co worker

Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday

Bend and stoop

Observe and respond to dangerous situations

Operate guest transport carts and/or property vehicle Preferred Qualifications

Experience in a supervisory position for at least 1 year, hospitality experience

Must have a valid driver's license

Competently perform duties in absence of GM and AGM

Demonstrated commitment to delivering high quality customer service

Goal-oriented, results-driven, strong interpersonal and communication skills

Communicate in a clear and professional way

Interact with a friendly, enthusiastic, positive attitude

Demonstrate sound judgement, follow direction, and take decisive appropriate action

Learn, embrace, and train team on company policies, practices, and procedures

Strong organizational skills to execute and prioritize multiple tasks

Able to influence and inspire teams

Ability to work independently and meet deadlines on assigned projects

Proficiency in Microsoft Office Suite and in HMS and POS systems

Participate in educational and training opportunities

Understanding of property management systems Additional Information

This position requires the individual to wear and work in personal protective equipment, when applicable.

This position requires that the individual is able to lift a minimum of 45lbs independently.

Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.

Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.

This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance

401K (eligible if work hourly minimum as required by law)

Heavily discounted tents for Under Canvas family and friends stays

Bar N Ranch lodge and cabin discounts

Lifestyle partner brand and industry discounts

Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions

Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.