Advanced Crisis Response Case Manager

Join a dedicated team providing intensive, goal-oriented support to individuals facing mental health crises and substance use challenges requiring crisis stabilization. This role involves close collaboration with clinical and community partners to deliver high-intensity services aimed at promoting community tenure for consumers.

Essential Responsibilities

Deliver person-centered case management using proven methods to alleviate mental illness symptoms and enhance emotional and functional well-being.

Provide crisis stabilization services to individuals in the community or within a Crisis Stabilization Unit.

Conduct trauma-informed risk assessments under the guidance of a Qualified Mental Health Professional to address safety concerns.

Apply de-escalation techniques effectively in high-stress situations.

Collaborate regularly with community partners, caregivers, family members, physicians, and other treatment providers until the crisis episode resolves.

Support consumers in meeting treatment goals, coordinate with collateral contacts, provide medication education, manage crises, encourage daily living activities, and monitor clients for safety as needed.

Participate in care coordination to arrange and monitor services, ensuring clients attend mental health appointments.

Work towards successful reintegration of consumers into their homes, communities, schools, and outpatient mental health services.

Be available for some night and weekend shifts based on community crisis needs and coordination with management.

Complete all required documentation accurately and promptly according to agency standards.

Adhere to privacy and security regulations regarding Protected Health Information (PHI).

Maintain professional communication and relationships with clients, team members, healthcare providers, and external agencies. Education and Experience

Bachelor's degree preferred in Social Work, Psychology, or related fields.

Associate's degree with at least 2 years of experience educating and teaching clients about self-care and improving daily living activities.

Total combined education and experience should equal 4 or more years. Licenses and Certifications

Completion of CPST Case Management training, KHS training, and passing background checks including KBI, child and adult abuse registries, and motor vehicle screening.

Completion of Adult Case Management training within 60 days of employment.

Valid driver's license, insurance, and reliable vehicle if driving is required. Preferred Qualifications

Bachelor's degree in Social Work, Sociology, Psychology, or Special Education with specialized training in human development and family dynamics.

Three to five years of professional experience in mental health services, crisis response, or related fields.

Two or more years of experience educating and teaching clients about self-care and daily living improvements. Skills and Abilities

Familiarity with community mental health services.

Strong organizational skills.

Intermediate proficiency with Microsoft Office.

Physical Requirements

Medium work involving occasional exertion of up to 50 lbs and frequent exertion of up to 10 lbs. Approximately 26-50% of the day may involve standing or walking. Accommodations available as needed.