Customer Service Coordinator

Job Title- Customer Service Coordinator

Work Location : Fremont, MI

Duration- 12 Month+ Contract

Work Schedule: 2nd shift + weekend rotation; Start times can vary between 10am - 2:30pm. Monday - Friday with rotating weekends. Up to 40 hours per week/ not guaranteed.

During training it is Monday - Friday 8:30am - 5:00pm for approximately 5 to 6 weeks

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise.

KEY RESPONSIBILITIES:

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.

• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.

• Facilitate and support eCommerce intiatives and product transactions

• Process quality incidents in accordance with FDA and the Client requirements.

• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling

• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

QUALIFICATIONS / CERTIFICATIONS:

• High School Diploma or GED

• Additional education or certification in customer service considered a plus

• Strong communication (both verbal and written) and interpersonal skills

• Computer and/or systems knowledge

• Problem solving skills

• Customer service skills