Dispatcher (Part-time)

Dispatcher (Part-Time) - Mountain Operations

Base Pay: $20 per hour

Location: Summit Patrol Headquarters (at the top of the Chile Express)

Employee Type: Hourly non-exempt

Job Category: Seasonal Part-Time for winter ski season

Leadership Responsibilities: This position will not have any direct reports however it is a critical role for the overall leadership of Mountain Operations

Required Certs or Licenses: Valid driver's license

Attendance: Reliable, predictable, punctual and in-person attendance is an essential function of this job. Due to the resort nature of our business, applicants should expect to work weekends and holidays.

Estimated start date: December 1st, 2025

Minimum Age: 21

Typical Shift: 2-3 days per week (most likely weekdays), 7am-5pm shifts

Environment: This job is performed inside the dispatch room of Summit Patrol. In order to get to and from that location you will have to ride the chairlift or utilize a snowmobile which comes with exposure to outdoor weather conditions.

Employee Housing:

Employee Benefits:

Job Summary: This Job Summary is intended to be a broad description of duties. You will be expected to carry out all responsibilities and tasks asked of you.

The Mountain Operations Dispatcher is responsible for the dispatching of resources and communications for the entire Mountain Operations Team. This person is "the voice of Angel Fire Resort Mountain Operations".

Essential Duties and Responsibilities include the following. Other duties will be assigned.

Monitoring and recording all radio traffic

Answering the dispatch phone

Authorizing lifts to start loading passengers every morning

Keeping records of warnings issued, tickets pulled, etc. for skiers that violate rules

Keeping track of all resources at all times - people and vehicles

Enforcing preferred routes of travel for all vehicles

Dispatching patrol resources for injured skiers (10-50's) and courtesy rides (10-14's)

Dispatching patrollers to daily stations (slow signs, sweeps, traffic control, bump, FA1, etc.)

Dispatching patrollers to perform snow safety work and documenting

Communicating directly with EMS over the phone and radio to coordinate transfer of care

Coordinating and communicating operational changes based on weather

Dispatching Security to incidents where they are needed

Dispatching the appropriate leadership employees to incidents

Dispatching incident investigators to incidents that require an investigation

Coordinating and communicating Lift Evacuations and Lift Closures (mechanical and weather related)

Coordinating and communicating Search and Rescue operations

Coordinating shuttle transportation for weather related closures of chairlifts (wind hold and lightning)

Dispatching groomers and snowmakers to areas in need of work

Coordinating guest relations (vouchers) for lift incidents (evac, mechanical delay, etc.)

Working with the leadership team to develop scripting and protocols to follow for the dispatching of anticipated incidents

Sending "everybody" emails and Senior Staff texts as necessary

Training departments on proper radio communication

Obtaining the grooming report and updating trail status info on website

Making a Daily Operations Update announcement over the radio every day at 3:30pm Qualifications:

Prior experience as a dispatcher is not required. You will have the opportunity to learn the position from the ground up as long as you are able to take the initiative to get yourself up to speed quickly, take ownership of the position, possess excellent attention to detail, self motivate, and develop strong relationships with all of the mountain operations personnel. Other skills and abilities:

Must be able to quickly learn the mountain including all trails, access points, roads, intersections, landmarks, etc. to a very high level of detail in order to effectively dispatch resources to specific locations.

Ability to thrive in a high stress work environment where multiple forms of communication have to be juggled at the same time

Ability to communicate extremely effectively in person, over the phone, over email, and with two-way radios

Tone of voice must be positive, calm, and consistent regardless of how busy or stressful the operations become

Ability to get along with everyone, positively influence others, lead effective trainings, and earn the respect of all team members

Ability to troubleshoot and repair 2-way radios is preferred but not required

About Angel Fire Resort:

Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600' elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors-including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.