System Engineer Level 1

Description

POSITION:

System Engineer Level 1

QUALIFICATIONS:

- Associates degree in computer science, open systems technology, information systems, office administration, business or related technical field required.

- Two years' work experience providing technical assistance or related technical support experience in a service environment preferred.

- CompTIA A+

JOB FUNCTIONS:

- Provides technical assistance and problem resolution support for end users on a variety of software applications onsite and through a help desk environment.

- Create and deploy operating system images.

- Identifies, communicates and prioritizes training needs to the Director of Technology as requested.

- Provide support for the implementation of technology projects.

- Maintains a current knowledge of operating systems, equipment utilization and application software releases and upgrades.

- Act as technical liaison between LEA and Director of Technology

- Processes hardware acquisition requests..

- Maintains users in Active Directory, Google Apps for Education.

- Maintains a current hardware and software inventory.

- Troubleshoot a variety of systems and devices.

- Work collaboratively as a responsible team member placing the interest of the department above his or her own.

- Communicate the general changes to the work site location to IT team members throughout the day to assist with Work Ticket distribution.

- Provide backup support to fellow support staff where/when needed.

- Perform appropriate issue escalation if necessary, with detailed documentation in the work ticket system, and follow-up on all work performed.

- Troubleshooting issues to include vendor/manufacturer consultation, consultation with other ISD staff and IT peers and before escalating to the next level.

REPORTS TO:

Director of Technology

APPLICATION DEADLINE:

Until Filled

CONTRACT LENGTH:

260 days, year round. 8 hours per day.

COMPENSATION:

Based on experience, Support Rate Scale

BENEFITS:

Click to view benefit highlight

BEGINNING DATE OF EMPLOYMENT:

ASAP

DIRECT INQUIRIES TO:

Charlevoix-Emmet Intermediate School District

08568 Mercer Boulevard

Charlevoix, MI 49720

The Charlevoix-Emmet Intermediate School District is an equal opportunity employer. It does not discriminate on the basis of race, color, national origin, creed, age, religion, sex, height, weight, marital status, or disabling condition in employment. No person shall be denied employment solely because of any disability which is unrelated to the individual's ability to do the essential functions and duties of the job or without accommodation. Under state law, a person with a disability condition may not allege a failure to accommodate a disabling condition unless the employer knew or reasonably should have known that an accommodation was needed.