Service Advisor

Meets and Greets customers in a timely, manner and begins to build a relationship with the customer by obtaining their vehicle information

Collects the customers vehicle issues accurately and clearly on the repair order

Adviser will refer to service history, complete a walk around to inspect vehicle, and recommend additional services to the customer

Advise customers on preventative maintenance of their vehicle and value of maintaining the vehicles in accordance to manufacturers specifications

Provide a complete and accurate written and electronic cost estimate for labor and parts

Contact customers regarding any changes that may be made during the repair process to the estimate or time frame promised

Review every repair order before contacting the customer to make sure work is completed, and authorization is noted

Closes repair orders in a timely manner

Explains the work performed on customers vehicle and all charges to the customer

Implements a quality control process to eliminate comebacks

Maintains high customer satisfaction standards