Operations Analyst - HR: Employment

Job ID: 13877

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Regular

Department: HR Center of Excellence

Date Posted: Nov 26, 2025

Description

JOB TITLE:

Operations Analyst - HR: Employment

SALARY RANGE:

$45,125 (TCU)

DEPT/DIV:

HR Center of Excellence

SUPERVISOR:

Manager, HR Operations

LOCATION:

2 Broadway

HOURS OF WORK:

8:30 am - 5 pm ; 8 Hours Per day

***This is a resume based position represented by the Transportation Communication s Union (TCU)***

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area.

Responsibilities:

Gather, validate, and maintain data and other transaction inputs

Gather forms and track status

Enter transactions in PeopleSoft and the service request management tool

Retrieve, index, and review scanned documents and forms

Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries

Integrate across COE teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or escalate to a supervisor

Perform/support cyclical processing and period-end activities

Complete assignments as delegated by the supervisor

Comply with MTA and COE policies, practices, and procedures

Develop and update operating procedures and training materials as needed

Understand the MTA and COE vision, including how individual responsibilities fit into the long-term strategies

Track and report the status of work

Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge

Support other team members as appropriate

Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets

Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.

Adhere to the team budget

Identify and implement continuous improvement initiatives as assigned

Participate in user groups as necessary

Identify and document input to the knowledge management tool Skills and Abilities:

Required:

Possess specific work experience for HR Employment

Working knowledge and use of PeopleSoft or related database software

Ability to work in a team environment

Ability to process requests consistently with general supervision

Ability to assess problems and promptly resolve or identify an appropriate team to resolve

Strong oral and written communication skills

Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization

Strong time management skills and the ability to manage individual assignments

Strong attention to detail

Ability to handle sensitive situations and maintain a high degree of confidentiality Preferred:

Understanding of MTA HR policies and procedures

Familiarity with performance metrics and the ability to meet identified targets

Working knowledge of service request management tools

Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications Education and Experience:

Required:

High School Diploma or GED

Minimum three (3) years of experience in HR, Employment data processing, or other related area Preferred:

Bachelor's degree or Associate's degree with relevant experience in Business or related field

Shared Services experience

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites .

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.