Concierge Coordinator
Description:
Basil Family Dealerships is looking for a Concierge Coordinator to join our family-like work environment! Come join the Basil family, a company that truly cares and appreciates their team!
Position: Concierge Coordinator
The concierge coordinator is responsible for coordinating the dealership's loaner and courtesy vehicle program, ensuring smooth and efficient customer transportation while maintaining our high standards of service. This role requires a detail-oriented, customer-focused individual who enjoys a fast-paced environment and values teamwork.
Location: Robert Basil Buick GMC Cadillac- 3477 Southwestern Blvd. Orchard Park, NY 14127
Compensation: $19-$21 + bonus opportunity
Schedule: Tuesday-Friday 9am-6pm and Saturday 9am-2pm
Concierge Coordinator Job Duties:
Track and coordinate a fleet of courtesy transportation vehicles including cars, SUVs, and light trucks
Monitor vehicle condition, including cleanliness and inspect for damage pre and post customer use
Complete loaner agreements and ensure proper documentation is signed and filed
Monitor vehicle to reach but not exceed manufacturer team and mileage limits
Communicate with the service team to anticipate customer needs and coordinate timely vehicle availability
Arrange concierge drop off and pick up remotely for customer convenience
Answer phones for the service department
Schedule appointments for service as needed, and coordinate the rental need
Ensure all insurance, registration and safety documentation is up to date
Provide excellent customer service with a warm, friendly attitude
Assist with other service department tasks as needed Concierge Coordinator Job Requirements:
High school diploma or equivalent required
Prior customer service in a fast-paced environment
Prior dealership experience preferred
Excellent organizational and communication skills
Comfortable using computer systems and managing schedules
Ability to remain calm under pressure and manage multiple priorities
A team player who thrives in a people-first environment
Professional appearance with strong work ethic
Must be able to pass employment screening (background and drug test) Valid Driver's License and clean driving record required
Basil Benefits:
Paid Time Off (PTO)
Paid Holidays
401k with Employer Match
3 Health insurance plans to choose from
Dental
Vision
Life Insurance
Disability Insurance
Employee Social Events CLICK HERE for more Basil Dealership career opportunities in WNY!
The Basil Family Dealerships are a proud EOE.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.
The Basil Family Dealerships are a proud EOE.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.