Mail Center Manager - Salt Lake City, Utah

We're i Postal1 and we're in growth mode!

This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.

Full Time

Mail Center Manager - Salt Lake City, Utah

Salt Lake City, Utah

We are looking for a professional, upbeat Mail Center Manager to work in our Salt Lake City, Utah office. There will be a two-week paid training, one week in Salt Lake City and one week will be conducted at our headquarters in Montebello, NY.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

Receive mail, scan into software and file appropriately

Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location

Answer inbound calls and in person inquiries from customers in a prompt and professional manner

Assist customers in person to retrieve their mail in a courteous fashion

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Ensure the highest level of customer service

Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered

Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

Ability to work independently and handle confidential mail with absolute discretion

Results oriented

Strong work ethic

Organization skills are a must

Excellent verbal and written communication skills

Previous experience in an office coordinator role with an emphasis in customer service

To learn more about this dynamic organization please visit us at

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.