Onsite AV Engineer

About the job Onsite AV Engineer

Inizio Partners is a top-rated business consulting, executive placement and IT staffing firm serving clients globally. Inizio's clients include fortune 500 companies, consulting firms, startups, private equity & venture capital firms, etc.

We are currently recruiting for an Onsite AV Engineer for a key client. Our client is a global leader in video collaboration and customer AV.

On-site Support Scope

On-site support to be provided within business days with on-site hours and attendance requirements to be determined at the Customer's discretion (However, any hours in excess of 8 per day MUST be pre-approved by either Operations Manager

Troubleshooting and User Support of Zoom Rooms and General Zoom inquiries

Training and supporting L1 and other technical staff

Providing executive support and training to executive admins as needed

Monitoring of events

Proactive support (Monitoring, Config and Updates, System Optimization)

Validation of new Software and Hardware including Beta

Escalation to Zoom Engineering if a Zoom Software issue.

Recording and reporting of issues (case tracking, weekly/monthly reporting)

Install, repair and configuration of Zoom Rooms Soft skills

Communication: Good verbal and written communication skills

Analytical: Able to find problems before they arise

Teamwork: Able to work well with others to get through hurdles

Time Management: Able to prioritize important versus urgent tasks & activities

Problem Solving: Able to troubleshoot, identify & resolve problems Technical Skills:

Basic knowledge to be independent and ready to go on day one but specific knowledge on customer's internal process will be provided.

Zoom Room (Required)

Zoom Phone (Optional)

Zoom Portal (Required)

Video, Audio & Control line drawings (Required)

Mechanical & Electrical drawings (Required) Scope of Work:

Resource(s) main responsibility will be within Zoom Room project activities, however, during downtime, there may be light work and help needed around Zoom Phone.

Review A/V and M&E line drawings for new Zoom Rooms

IT project meetings (as needed)

Document & inventory Zoom Room & Phone appliances

Provisioning of customers approved hardware

Create & setup Zoom Room account profiles

Assist as Tier1 for networkable Zoom & Crestron appliances that may be offline during validation

Perform site surveys during handoff from Aa/V integrator to ensure rooms are complete and ready for validation

Perform functional validation of each Zoom Room to ensure the room account is online, appliances are updated to the latest firmware, OS & software versions configured correctly & all Zoom Room features are operational

As time permits, may help with the Zoom Phone rollout Supervisory Responsibility: None

Position Type/Expected Hours of Work: Full-time, 40 hours per week (Not to exceed 8 hours per day, unless pre-approved)

Required Education and Experience:

Experience in a Telephony Infrastructure Engineer or similar role

AV/Zoom room deployment and configuration experience

CTS is preferable, along with other industry-recognized AV/IT certifications

Covid Vaccination Required