Client Operations Supervisor

We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ().

Barry's is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

About the Role

As a Client Operations Supervisor, you'll be the first contact for Barry's, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry's community sets you apart from the rest.

What You'll Do

Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures

Support management of studio staff on duty

Develop effective and cooperative relationships with clients/staff

Support the S/GM and AGM with studio Marketing strategy. This may include:

Acquisition tactics

Client and community initiatives

Studio and team engagement

Corporate lead generation and outreach

Assist with fuel bar and retail inventory control and counts

Partner with S/GM and AGM to support the implementation and execution of all hospitality

processes, ensuring all team members have been consistently trained and their skills are

continuously developed

Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards

Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention

Manage studio systems:

Zendesk

Brandbot

Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries

Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events

Lead with prompt and effective internal and external communication

Maintaining brand standards and all studio facilities responsibilities including but not limited to:

Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness

In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits

Retail and Fuel Bar customer service delivery

Fuel Bar pre and post class orders

Merchandising

Maintaining brand standards

Identifying opportunities to drive sales and elevate the client experience Company Culture Responsibilities:

Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.

Represent the Barry's brand within the studio and throughout the fitness community

Assist in participating in and enhancing the community with your studio and regional teams Qualifications

Strong customer service skills

Availability to work 5 shifts including weekends and public holidays

Friendly, outgoing personality and enjoy social interaction

Exhibits enthusiasm for the studio and for the job

Must be a patient, courteous listener, able to show empathy

Responding to clients request with a can-do attitude

Cooperative manner with an optimistic attitude

Ability to prioritize and work within a fast-paced environment

Have an eye for detail and care for the studio's appearance and cleanliness

Effective team player

Maintain a professional appearance and behavior

Demonstrate excellent communication skills

Candidates must be at least 18 years or older to apply

The pay range for this role is:

30 - 30 USD per hour (Wainscott)