Housekeeping Supervisor

Job Type

Full-time

Description

At Gravity Haus, we believe in creating powerful moments - for our guests, our members, and our team. We're looking for a Housekeeping Supervisor who is passionate about hospitality, thrives in a fast-paced environment, and takes pride in leading by example. You'll play a key role in delivering an exceptional guest experience while fostering a supportive and high-performing housekeeping team.

This position is ideal for someone who is hands-on, organized, and dedicated to ensuring that every room and common space reflects the Gravity Haus commitment to comfort, sustainability, and excellence.

Key Responsibilities

Lead and support the housekeeping and laundry teams to maintain the highest standards of cleanliness, efficiency, and presentation across all guest rooms and public spaces.

Build daily housekeeping boards based on arrivals, departures, stayovers, VIPs, and special requests.

Communicate closely with the Front Desk each day to prioritize early arrivals, late checkouts, and VIP guests.

Ensure the consistent execution of Gravity Haus service standards and attention to detail in every room.

Train, coach, and develop team members to ensure safety, efficiency, and growth - creating a positive and motivated work environment.

Manage scheduling, staffing levels, and workload distribution based on occupancy and operational needs.

Oversee daily use of Alice (or equivalent task management software) to track and resolve housekeeping and guest requests efficiently.

Maintain housekeeping equipment, carts, and tools in proper working order and ensure adequate supply levels at all times.

Monitor and control linen usage, cleaning supplies, and amenity inventory to minimize waste and stay within budget.

Track minibar refills and usage accurately.

Review invoices, code expenses, and assist in managing monthly budgets to achieve bottom-line goals.

Coordinate regularly with Maintenance to report and resolve room or facility issues promptly.

Participate in the hiring, training, and retention of team members while fostering a pipeline of future leaders.

Promote teamwork and clear communication across all Gravity Haus departments to ensure a seamless guest experience.

Serve as a Gravity Haus ambassador - embodying our brand, mission, and hospitality standards.

Understand and support a 24/7 hospitality operation, including weekends, holidays, and flexible scheduling as needed. What We're Looking For

Previous experience in housekeeping leadership (Supervisor or Senior Attendant role) within a hotel or resort setting.

Strong organizational, communication, and problem-solving skills.

Ability to motivate, train, and lead a diverse team.

Proficiency in English; Spanish language skills preferred.

Experience using task management and property management software (e.g., Alice, Opera, or similar).

Strong attention to detail, with the ability to balance efficiency and quality.

Flexible, hands-on leader willing to step in wherever needed. Physical Requirements

Ability to stand and walk for long periods of time.

Ability to lift, push, pull, and carry up to 50 lbs.

Ability to bend, reach, and perform repetitive movements.

Comfortable working on varying schedules including weekends and holidays. About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play - all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

Keep Growing

Bring Others Along

Create Powerful Moments

Be "All-In" + Go the Distance

Make it Better than You Found It

We're looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you're not just taking a job - you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.

Salary Description

$25.00 - $26.00 / hour