Concierge Assisted Living

JOB PURPOSE:

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

KEY RESPONSIBILITIES: Greet residents, visitors, and staff warmly and professionally

Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately

Monitor visitor access and maintain security protocols

Assist residents with requests such as transportation scheduling, appointment reminders, and general information

Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)

Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)

Support event coordination and community programming as needed

Respond to emergency situations calmly and in accordance with facility protocols

Uphold confidentiality and respect for resident privacy at all times.

Qualifications:

MINIMUM EDUCATION REQUIRED:

High school diploma or equivalent required; associate degree preferred

MINIMUM EXPERIENCE REQUIRED:

Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

N/A

KNOWLEDGE, SKILLS, ABILITIES:

Customer Focus

Communication

Teamwork

Problem Solving

Professionalism

Adaptability