Concierge

Job Type

Full-time, Part-time

Description

Position Title: Concierge

Department: Front Desk Concierge

Exempt Status: Hourly / Non-Exempt

Supervisor: HR/Business Office Director

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.

PRINCIPLE DUTIES:

Essential Job Duties (Other duties will be assigned as needed): Must be willing and able to do the following

• Opens and closes the front desk and properly secures all files, keys, and equipment in the office area

• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office

• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like

• Confirms scheduled transportation and event registration with residents

• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community

• Overnight Concierge/Security: Delivers newspapers to the resident's apartments & collects trash from IL apartments.

Requirements

• QUALIFICATIONS:

• High School graduate preferred

• Ability to communicate efficiently in English using proper grammar in a pleasant manner

• Typing and experience with Microsoft Office software

• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Physical effort is minimal

• Seventy-five percent (75%) of the workday is spent sitting, standing intermittently, and bending

• Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate switchboard, computer, and other business equipment

• Requires continuous mental and visual attention to diversified operations

• Must be able to function efficiently despite distractions and interruptions

• Communicates orally and/or in writing with residents, coworkers, families, and general public

• Overnight Concierge/Security: Must be able to push and pull cart & trash bin

Salary Description

$20