EVS Supervisor

Description Job Overview: The EVS Supervisor makes guests feel welcome and important by ensuring that the casino and common areas are clean, comfortable and well maintained. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities:

Projects a positive image

Greets all guests in corridors

Actively coaches, mentors and develops employees

Performs weekly audits of employee performance

Assists with auditions, interviewing and hiring

Generates daily assignments for employees

Performs property inspections, documenting as required

Checks and reports area statuses as needed

Inventories and orders departmental supplies

Creates work schedules; Manages employee timesheet

Acts as “Manager on duty” representing the casino in resolving guest conflict for the property

Keeps staff informed of all pertinent information

Liaises with other departments as operational issues arise

Generates shift reports recording key statistics and incidents

Limits the number of accidents and injuries by promoting job safety

Approves or denies PTO requests

Other duties & responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying)

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

Must be twenty-one (21) years of age or older

Associate’s Degree in Related field– required

OR Two (2) years’ Supervisory experience– required

OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required

OR Two (2) years’ experience in the hiring position’s Department- required

One (1) year of experience in an EVS, custodial or housekeeping position- required

Experience in customer relations or guest services- preferred

Must participate in computer basics training course within one (1) year

Must successfully pass job interview, including a guest service audition

Must participate in departmental training (ex: hard surface, carpet surface, etc.)

Must obtain certification in lift training annually

Must have knowledge of cleaning chemicals

Must be willing and able to work in the presence of solvents and cleaning chemicals

Must be able to climb a ladder to perform overhead work

Must be able to lift and maneuver a backpack vacuum of twenty-five (25) pounds up to two (2) hours

Must be able to push or pull or maneuver a minimum of five (5) to sixty (60) pounds to assigned areas

Good writing and verbal communication skills required (skills test may be administered)

Must be able to stand and/or walk for entire shift

Must be able to work effectively in a fast paced, high volume environment

Must be able to operate standard office equipment – phones, computers, etc.

Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required

Willing to travel and participate in training as recommended or required

Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position. Base Pay:

Pay range - $22.40 - $30.38 (The base pay will depend on factors such as experience level and skillset.)

Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses to all employees.