Appointment Scheduling Specialist - Part-time

We are seeking a dedicated Appointment Scheduling Specialist to join a healthcare team serving the Midwest region. This part-time role focuses on managing patient appointment scheduling efficiently to meet both patient and provider needs.

Key Responsibilities

Handle daily patient scheduling through telephone, electronic, and face-to-face interactions with professionalism and a customer-focused approach.

Collaborate closely with the registration team to ensure smooth check-in and check-out processes, enhancing patient satisfaction and accuracy.

Maintain clear and proactive communication with medical staff and supporting departments, promptly addressing any scheduling concerns.

Manage the automated reminder call system to support appointment adherence.

Address requests, complaints, and communications courteously, exercising sound judgment and diplomacy.

Participate in process improvement initiatives to help achieve organizational goals.

Perform physical tasks required by the role and maintain consistent attendance. Education & Experience

High school diploma, GED, or equivalent required; associate degree in business or healthcare-related field preferred.

Proven problem-solving and planning abilities.

Experience instructing both professional and non-professional personnel is a plus. Skills & Requirements

Strong collaboration and management skills with internal and external stakeholders.

Effective oral and written communication skills at all organizational levels.

Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

This role offers a warm, team-oriented environment in a healthcare setting serving the broader Midwest region.