HRSN Program Director

Department: Community Impact

Salary Grade & Salary: Grade 5: $89,850.00,- $116,800.00

Core Hours: M – F, 8:00 AM – 5:00 PM, Occasionally, early morning, evening, and weekend work as needed.

Purpose of this Role

United Way of the Columbia Willamette is deeply committed to supporting efforts to improve housing stability in our region by mobilizing resources and promoting initiatives that create equitable access to essential services, ultimately helping build resilient communities and increase safe, stable, and affordable housing for marginalized individuals, families, and communities.

The Health-Related Social Needs (HRSN) Program Director will be responsible for the HRSN program for two United Way locations: United Way of the Columbia Willamette and United Way of Central Oregon, with the support of the Senior Director of Housing Stability. The incumbent will be expected to collaborate with the Senior Director of Housing Stability and the Executive Director of United Way of Central Oregon to implement the startup of the Central Oregon HRSN program, while supervising a team of HRSN Housing Stability Case Managers. This person will work closely with the Senior Director of Housing Stability, HRSN program coordinators, the finance department, agency staff, an array of partners, stakeholders, Medicaid service providers, CCOs, and funders to ensure the successful operation of the HRSN program at both locations.

The incumbent in this role will be expected to possess a broad range of knowledge and experience, having worked in the continuum of housing and homeless services (Medicaid program management experience preferred), with low-income, multicultural populations. The HRSN program provides housing stability resources, including rent assistance, eviction prevention, utility assistance, housing navigation, and intensive case management services to OHP members with critical risk factors and experiencing life transitions that may impact their health and well-being. The person in this role will work closely across departments and with external partners to improve efficiency in systems, processes, and service implementation. Must also be well-experienced in designing and developing reports over numerous data platforms, including MMIS, HMIS, Apricot, and the Unite Us closed-loop referral system.

Key Accountabilities

Implementation, Supervision and Oversight 55%

Evaluate and measure project performance using appropriate tools and techniques.

Utilize program data to monitor the impact of services provided to help inform programmatic decisions, direction, and outcomes.

Promote efficient, effective, and collaborative service delivery utilizing Trauma-Informed and Person-Centered modalities.

Participate in HRSN Leadership work groups and task forces with Care Oregon and Pacific Source CCOs.

Work collaboratively with multiple internal partners to implement the start-up of the HRSN program in Central Oregon.

Supervise a team of HRSN Housing Stability Managers.

Participate in the hiring and training of a team of HRSN Housing Stability Managers.

Collaborate across departments and service teams to ensure cohesive planning and delivery of programs and services.

Track program performance against key metrics, providing regular reports and updates to supervisor, stakeholders, and funders.

Responsible for managing and developing program compliance measures to ensure operational program compliance at all times.

Manage and approve program payment requests for HRSN program services.

Develop and implement housing retention and housing stability plans.

Create a crisis support protocol for case managers to assist individuals in maintaining housing stability

Collaborate with the Eviction Legal Defense team to ensure the integration of services to prolong resources for households served.

Collaborative Facilitation and Action – 25%

Manage and build relationships with an array of stakeholders, including nonprofit leaders, funders, and government agencies, while using a racial equity lens to remain abreast of the ever-changing needs of communities we serve.

Collaborate with IT and other internal partners to implement a CRM platform for the Housing Department.

Work collaboratively with Resource Development, Marketing & Communications to help articulate and share the value of this work.

Identify opportunities to improve service integration with other departments to improve service delivery throughout the organization.

Community Engagement and Relationship Management: 20%

Work closely with the Senior Director of Housing Stability to form a Housing Advisory Council intended to learn from and be guided by the voices and needs of the communities we serve.

Represent United Way values, brand identity, and community investment perspective in all relations with individuals and community groups

Leverage UWCW’s brand reputation to help advocate, educate, and inform partners, stakeholders, and community leaders about the HRSN program in both regions. Represent Community Impact and United Way at community events.

Participate in community engagement outreach activities and opportunities

Culture and Diversity - Daily

Maintain an overt culture and equity lens in all community impact work.

Perform other duties as assigned by the Director-Community Investments and Chief Impact Officer.

Manage Relationships / Relationship-Oriented

Possess effective communication skills to effectively develop, grow, and sustain productive internal and external relationships.

Understands and motivates individuals and the team

Places a high value on diversity, equity and inclusion

Treats others with respect and dignity

Actively listens to and facilitates diverse input and collaborations

Collaborator

Demonstrates the ability and skill to obtain knowledge and assess the needs of the community

Takes a collaborative approach to addressing issues; focuses on shared goals

Mobilizes a broad range of sectors and resources

Achieve Results / Results-Driven

Is personally accountable for the results achieved programmatically and professionally.

Adapts quickly to ever-changing environments. Is organized, able to plan, think strategically, and is creative, innovative, and appropriately persistent.

Advocates for support of creating system change to improve housing stability for households in our region

Promotes innovative and creative thought

Ability and willingness to ask questions, stretch, learn, and grow

Strong planning and organizational skills, with the ability to manage details

Project management oversight

Willingness to engage and participate in thought partnership with supervisor, and other members of the Housing Stability team

Team-Builder/Facilitates Teamwork

Puts people first - understands that people are the engine that moves the organization forward

Values the diversity of people and ideas

Excellent interpersonal skills

Elevated level of cultural competency standards and experience

Champions the professional growth of direct reports

Promotes a culture of openness, collaboration, and service integration

Ability and willingness to ask questions, stretch, learn, and grow

Intention to develop own professional skills and abilities

This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Additional Competencies and Required Skills

Self-Management

Outward-Turning

Team Builder and Facilitates Teamwork

Demonstrated Social Responsibility and Stewardship

Embraces Ambiguity and Paradox

Shares Power and Decision Making

Experience working with high-risk populations

Intentional willingness to share power and support collaborative decision making

Supervision and Working Relationships

Supervisory Direction Received:

Position works under the direction of the Senior Director of Housing Stability

Requires co-planning and arranging own work in relation to the overall set objectives

Work subject to review and evaluation by supervisor

Working Relationships:

United Way staff and volunteers; funded partners; local, regional, and state government leaders; regional foundation staff and leaders; and community-based organizations and nonprofit leaders

Coordinates with Finance, Marketing/Communication staff members to foster ongoing, effective relationships with key community stakeholders across the region

Supervises:

The position is responsible for the direct supervision of a team of Housing Stability Case Managers

Education, Skills, Experience, and Training Required for this Position

Bachelor's Degree in human services, public health, or the social sciences or related areas.

Minimum of five years of progressively responsible professional experience in program management, supervision, and a minimum of three years of experience in the Housing and Homelessness field or a closely related field. Subject matter expert (SME) knowledge of Landlord/Tenant law in Oregon, including Fair Housing.

Demonstrated experience working with marginalized and low-income, multicultural communities.

Significant experience with fee-for-service program models, Medicaid program management strongly preferred

Technical Knowledge

Strong experience with (spreadsheets, such as Excel or Google Sheets) required and preferred experience with HMIS (Homeless Management Information Systems) or other qualitative analysis tools

Preferred experience using data to eliminate racial disparities and promote racial equity.

Proficiency with Microsoft Office and Outlook required (currently used organizationally).

Physical Requirements

Currently working a flexible hybrid work week

Frequently required to sit/stand at a computer in a stationery position.

Frequently operates a computer and other office productivity equipment, such as, printer, phone.

Frequently required to travel locally for meetings that occur in various office settings in the community.

Occasionally required to travel regionally for meetings and trainings.

This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.