Performance Manager Consultant

Applied Concepts is currently seeking a Performance Manager Consultant to join our team in a hybrid role, working both from our Lake Mary office and from home.

Applied Concepts partners with automotive dealerships nationwide to boost performance, profitability, and customer engagement. By leveraging expertise in phone skills training, multi channel retail strategies, and human-to-AI interactions, you'll guide dealership teams toward success. This is a high-impact consulting role for someone who thrives on problem-solving, driving measurable results, and transforming the customer experience.

Applied Concepts provides multi-channel sales and lead conversion and communications training across the automotive and motorsports industries (i.e., car dealerships, motorcycle dealerships, dealership groups, and auto manufacturers). Applied Concepts also provides mystery shopping, call analytics, call grading, and other solutions.

What You'll Do

Consulting & Coaching

Deliver engaging virtual sessions focused on sales performance and digital retailing strategies

Coach dealership teams on process and techniques for lead conversion.

Partner with client leadership and staff to align on goals, track progress, and drive sustainable improvement Sales & Digital Process Optimization

Help dealerships modernize their sales approach by optimizing end-to-end digital workflows

Evaluate assessment results and provide solution strategies to improve lead response, customer communication, and performance tracking Strategic Problem Solving & Relationship Management

Identify performance gaps and create tailored solutions to drive measurable growth

Build strong, long-term relationships with dealership clients through consistent support and follow-up

Use reporting and analytics tools to monitor progress and reinforce training effectiveness What We're Looking For

Strong background in consulting, training, or performance coaching-automotive or retail experience preferred

Experience driving process adoption, performance improvement, and change management

Familiarity with digital retailing tools, CRM systems, and SaaS solutions

Excellent communication, presentation, and relationship-building skills

Self-motivated and results-driven, with the ability to work effectively in a hybrid environment Qualifications

1+ year(s) of account management or sales experience

1+ year(s) ofAutomotive industry experience or equivalent, not required, but plus

Exceptional interpersonal, communication, and writing skills

Ability to multi-task, prioritize, and manage time efficiently

Have a positive, self-driven, team-first mentality with a desire to learn

Salesforce experience a plus Why Applied Concepts

Competitive compensation

No nights or weekends

Continuous coaching and development

Full Benefits Package (Medical, Dental, Vision, 401(k), Life Insurance, Disability Insurance)

Paid Holidays