Field Service Technician II - Contract to Hire

Jackson, KY

Order: 575886

Order Type : Temp

Summary:

This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

Requirements:

Onsite at client locations

TOP 2 required skills: Electro-mechanical and printer hardware support experience

Years of experience: 2 to 3+

Certifications or education: Lexmark printer certification nice to have

Miles per day will the contractor be driving? Will vary depending on client locations

Should be located Within 75 miles of Jackson KY 41339

Candidate review and interviews start: ASAP Duties and Responsibilities:

Project focus on upgrading advanced commercial printers at retail locations

Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit

Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems

Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment

Install and remove equipment and systems as required

Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems

Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner

Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes

Determine the most cost-effective repair / resolution to minimize customer downtime Skills and Qualifications:

Minimum 2 to 3+ years of field service experience, specifically in commercial printers required

Must be able to do extensive traveling via plane and / or car

Must have commercial / large printer experience; Lexmark printer certification nice to have

Experience working on commercial printers and have an electronics / mechanical aptitude

Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

Working knowledge of the Microsoft Office application suite including MS Outlook

Experience with multi-platform Windows O/S required

Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration

Ability to work independently in a retail environment

Ability to lift up to 50lbs.

Excellent customer service skills and professionalism

Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

Demonstrated capability to achieve results in a fast-paced, client-driven environment

Pay Rate - $24.00

Please send resume to OR