Support Manager - Full Time

DEPARTMENT: Retail Store

REPORTS TO: Store Manager

FLSA STATUS: Exempt

POSITION TYPE: Full-Time

POSITION SUMMARY:

Support Managers are responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. Developing and leading a great team while increasing sales and profits of your assigned area will be the most important part of your job. Your hands-on leadership and management expertise will allow our organization to grow. This job is composed of a variety of tasks that are covered by general operating procedures but will also require extensive individual judgment to ensure successful operation of your area of the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Drive sales and profitability through customer satisfaction

Ensure all planograms are executed

Ensure all merchandise is properly priced, displayed and stocked according to appropriate inventory levels

Supervise, train, and develop staff in all functions required to run your assigned area

Ensure all employees provide outstanding customer service to satisfy customer needs

Be familiar with and enforce all policies and procedures

Oversee assigned area through effective delegation and management of work, employees, time, and resources

Maintain working knowledge of products and services

May operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materials

Safety awareness of anything in store that may be hazard to employees or customers

Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner

Additional duties, as assigned REQUIREMENTS & QUALIFICATIONS:

3-4 years of retail experience

Retail Management experience is preferred

Flexibility to work any open store hours

Strong communication and leadership skills

Highly motivated leader capable of motivating others to achieve company goals

Excellent Customer Service skills

Excellent verbal and written communication

Must possess strong work ethic and interpersonal skills

Basic computer skills

Highly organized and detail-oriented

Ability to:

Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Effectively communicate with customers, in-person and over the phone

Demonstrate initiative and effective problem-solving skills within the scope of the position

Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast-paced environment.