Assistant Surgical Services Technician

Job Summary: Provide essential support to nursing practices and patient care delivery through a blend of direct assistance, communication, client care support, and clerical duties. This role emphasizes patient- and family-centered care within a setting that values best practices and exceptional customer service.

Essential Responsibilities:

Fiscal Responsibility:

- Complete assigned tasks within designated timeframes.

- Manage transportation duties and promptly report any equipment malfunctions.

- Maintain cleanliness and organization of work areas, restock supplies, and assist with operating room turnover.

- Adhere to staffing and scheduling policies, including timely communication regarding shift availability and schedule changes.

Quality:

- Collaborate as a team member in continuous quality improvement initiatives.

- Apply sound judgment in caring for patients considering their age and diagnosis.

- Suggest improvements to enhance patient experience and service.

- Stay current with relevant policies and procedures.

Patient Satisfaction:

- Advocate for patient rights and promote a positive care model.

- Enhance patient comfort by providing necessary items and clear instructions to reduce anxiety.

- Communicate effectively to improve patient care satisfaction.

Patient Safety:

- Ensure all patient documentation is complete and accurate before transport.

- Safely transport surgical patients within the facility, verifying identity and special needs.

- Assist nursing staff with patient transfers and communicate any changes or delays.

- Maintain aseptic techniques and respond appropriately to emergencies.

Professional Growth:

- Recognize personal limitations and seek assistance or training as needed.

- Share knowledge with colleagues and participate in orientation and cross-training.

- Demonstrate leadership and contribute to departmental goals and initiatives.

Customer Service:

- Uphold high standards of customer service and ethical behavior.

- Foster positive communication with patients, families, physicians, and team members.

- Practice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You) to engage patients and families.

- Maintain a professional and calm environment, adapting to staffing and assignment needs.

Education & Experience:

- High school diploma or equivalent required.

- Proficiency with computer skills required.

- Area-specific education may be required and maintained upon hire.

Work Shift: First shift, full-time, 40 hours per week.

This position is located in a regional healthcare facility serving the Midwest region of the United States.