Operations Manager - Reconstruction & Mitigation

Position Overview

We are seeking a highly capable and experienced Operations Manager to lead both reconstruction and mitigation efforts across residential and commercial restoration projects. This role combines the technical expertise of a Project Estimator with the leadership responsibilities of field operations—overseeing mitigation teams, managing subcontractors, and ensuring projects are executed efficiently, profitably, and to high standards of quality and compliance.

The ideal candidate has deep experience in restoration project management, strong estimating skills, and a proven ability to navigate TPA workflows. You’ll be responsible for scoping, selling, scheduling, and delivering jobs from intake through completion.

Key Responsibilities

Project Intake & Estimating

Conduct on-site inspections and document damages thoroughly

Develop detailed scopes of work and estimates using Xactimate or similar platforms

Submit estimates to TPAs, adjusters, or clients and manage revisions through approval

Present approved scopes to clients and secure signed work authorizations

Operations & Team Oversight

Lead and manage mitigation teams, ensuring proper training, safety, and performance

Coordinate reconstruction efforts through subcontractors and vendors

Schedule and oversee all phases of work to meet deadlines and budget targets

Ensure compliance with building codes, permitting, and safety standards

Client & Stakeholder Communication

Serve as the primary point of contact for clients, insurance representatives, and internal teams

Provide consistent updates and manage expectations throughout the project lifecycle

Resolve issues promptly and professionally to maintain trust and satisfaction

Documentation & Closeout

Maintain accurate records of job progress, moisture readings, and field documentation

Conduct final walk-throughs, secure client sign-off, and support invoicing and collections

Qualifications

3–5+ years of experience in restoration project management (mitigation and reconstruction)

Strong estimating skills with Xactimate; T&M Pro experience a plus

Proven ability to manage field teams and subcontractors effectively

Familiarity with TPA workflows and documentation standards

Excellent communication and client relationship skills

High attention to detail and ability to manage multiple projects simultaneously

Valid driver’s license and reliable transportation for local travel