Operations Manager

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry's best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated' s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group's purpose, We Build Great Leaders, drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.

Responsibilities and Duties

Essential duties and responsibilities:

Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives

Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees

Visits job sites and performs quality audits to insure that route work is being completed efficiently and in a cost effective manner

Identify issues that could potentially affect the overall reliability of customer's equipment

Uses Company financial reporting review route management and callbacks

Make necessary changes to improved profitability

Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs

Enforce Cancellation Reduction Program.

Work with branch manager and service sales managers to address customer's needs

Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements

Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods

Administer parts program for contract service and repair to meet budget expectations and customer satisfaction

Manages the elevator repair process and ensures repairs are completed in a efficient and cost effective manner

Other duties assigned by Branch Manager Qualifications and Skills

Thorough knowledge of the elevator industry and general management methods within the elevator industry

Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience

Ability to define problems collect data, establish facts and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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