Lead Concierge

Company Description

Monarch/Brandywine:

Company Culture and Values: At Monarch Communities Senior Living, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Reports To

The Lead Concierge will report to Business Office Manager. This position is a non-

exempt, hourly position.

Job Overview

Takes a lead role in overseeing the Concierge Team Members. Provides a positive first

impression to all who enter the community. Provides an overview of community

information to those inquiries in support of sales and marketing efforts. Responds to

incoming calls and provides clerical support to all departments.

Schedule: Full-time, Sunday-Thursday (7:00 am - 3:00 pm)

Salary: $22.00 - $25.00 Hourly

Responsibilities and Duties:

Schedules Concierge Team Members to ensure appropriate front desk coverage

Assigns daily task and ensure completion of tasks

Assists the Business Operations Director and Sales Counselor with special projects

Ensures appropriate office supplies are on hand

Coordinates maintenance of all office equipment

Answers and screens all incoming calls in a courteous and professional manner

Receives and processes mail for the community

Maintains and updates log of emergency phone numbers and resident emergency face sheets

Monitors security alarms, resident emergency call system, and front door security

Orders and maintains appropriate office supplies

Assists the Business Operations Director in administrative tasks as assigned

Participates in and attends all in-service training as scheduled

Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures

Other duties as assigned Qualifications

Qualifications

• High school diploma preferred

• Strong interpersonal skills and capable of relating to a variety of people and

personalities

• Experience working with the senior population

• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with

the ability to learn new applications

Additional Information

Benefits Offered(Full Time):

Health Insurance: Medical/Rx, Dental, and Vision

Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability

Basic Life & Accidental Death & Dismemberment (AD&D) Insurance

FSA (Commuter/Parking)

Employee Assistance Program (EAP)

401(k) Retirement with Company Match

Paid Time Off (PTO) and Holidays

Tuition Reimbursement Other Compensation Programs:

Employee Referral Bonus

Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.