Quality Assurance Specialist

Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include:

Ensuring new owners understand their paperwork and contracts

Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase

Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals

Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service

Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership Responsibilities

The ability to work flexible schedules, including mornings, evenings, weekends, and holidays

A strong ability to efficiently resolve complex customer service issues It would be advantageous to demonstrate the following:

Timeshare sales experience

Timeshare quality assurance experience

CRM software experience

Proficiency with Microsoft products Qualifications

The ability to work flexible schedules, including mornings, evenings, weekends, and holidays

A strong ability to efficiently resolve complex customer service issues It would be advantageous to demonstrate the following:

Timeshare sales experience

Timeshare quality assurance experience

CRM software experience

Proficiency with Microsoft products