Office Supervisor

The Business Office Supervisor will be a working leader who actively supports and oversees the Patient Service Representatives within their department and office. This role models excellence in patient experience, takes a proactive approach to resolving patient concerns, and ensures that staff are properly trained, and processes are in place to consistently deliver outstanding customer service.

Duties/Responsibilities:

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

Supervise and support the Patient Service teams under the direction of the Practice Administrator, ensuring staff are adequately trained and supported. Responsible for reviews, time off requests, discipline, payroll, and career development.

Demonstrate ability to staff department to optimize efficiencies and patient experience.

Provide financial counseling to patients as needed.

Respond to and resolve patient concerns.

Supervise cash receipts and deposit preparation.

Assist patients with registration and paperwork as needed.

Other duties as assigned. Required Skills/Abilities:

Demonstrates commitment to and practices in line with Bowen Health's core values of respect, integrity, mission and stewardship.

Ability to lead, develop, and encourage staff.

Ability to implement standards, review processes and make recommendations for improvements.

Exceptional customer service skills.

Excellent computer skills, including Work and Excel in a Microsoft Windows environment.

Excellent organizational skills.

Able to exhibit a high level of confidentiality.

Ability to thrive in a rapidly changing, fast paced and deadline driven environment. Required Qualifications:

Education: High School Diploma or GED required.

Experience: Minimum one (1) year of experience in an office setting, preferably with healthcare or supervisory experience.

Certificate or Professional License: Must have a current Indiana Navigator certification or obtain it within six months of assuming the position.

Valid driver's license and active auto insurance coverage.

Satisfactory results from criminal and driving record background check.

->As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency - we require all individuals who join Team Bowen to receive a flu shot and TB test to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.