2nd Shift Concierge - Carraway Village

Job Details

Job Location

Carraway Village - Apartment Community - Chapel Hill, NC

Position Type

Full Time

Education Level

High School

Travel Percentage

None

Job Shift

Any

Job Category

Customer Service

Description

Property Website:

At Carraway Village, we offer not just a home, but a lively, connected community for unforgettable memories.Our community is designed to offer you an extraordinary lifestyle, with a wide array of standout amenities and apartment features that will exceed your expectations.

Schedule: M-F ; evenings and weekends

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

The Concierge is the first impression of the community. This role is all about going above and beyond to enhance the experience of residents.

The Concierge will answer questions, assist with directions, transportation and recommend local events and venues. The Concierge should be able to handle a variety of critical resident and property management needs. As aConcierge, your primary responsibilities include:

Greet residents, prospects and visitors with a smile, positive attitude and professional demeanor

Successfully meet the needs of prospective and current residents in person, over the phone or via email with any task or request made, including but not limited to leasing information, community information, neighborhood information and service requests

Maintain extremely high professionalism including appearance, demeanor, customer service and work environment

Create an environment where residents receive value that results in high retention and rent growth

Keep lobby clean and presentable during entire shift including workspace free of clutter

Maintain coffee stations with proper supplies and clean regularly What you bring to the role:

Customer service skills and a professional, customer-focused attitude

A polished, professional appearance with the ability to represent the brand with pride

A willingness to thrive in a fast-paced, ever-changing environment with a focus on growth What our culture brings to you:

When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.

In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.

Competitive compensation

Housing discounts

Extensive training programs

Health and wellness benefits including medical, free dental, vision, and basic life benefit

Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave

Retirement planning with a 401(k) program and company match

Give back days allowing you time away from work to volunteer and pursue personal interests

Employee Referral Program

Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

Northwood Ravin is an equal opportunity employer.