Manager Keylink Operations

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Job Summary

The Title Operations Manager oversees the daily operations of the title and escrow departments to ensure timely, accurate, and compliant processing of residential and commercial real estate transactions. This role manages staff performance, workflow efficiency, and regulatory adherence, while maintaining strong relationships with lenders, underwriters, and other key stakeholders.

The Operations Manager will drive consistency, scalability, and service excellence across multiple markets, supporting growth objectives and maintaining compliance with federal and state regulations.

Essential Duties and Responsibilities

Operational Management

Oversee title production, examination, and escrow processes from order entry through post-closing.

Establish and enforce standardized operating procedures, service level agreements (SLAs), and quality control measures.

Monitor daily workload distribution to ensure deadlines are met and transactions are processed accurately.

Manage vendor relationships, including abstractors, notaries, and underwriters.

Ensure adherence to ALTA Best Practices, RESPA, and state regulatory requirements. Leadership & Team Development

Supervise, train, and mentor title and escrow staff across multiple locations or regions.

Conduct performance reviews and establish measurable productivity goals.

Foster a culture of accountability, collaboration, and customer service excellence. Client & Lender Relations

Resolve complex title and escrow issues and provide expert guidance to internal and external stakeholders.

Support lender integration projects, technology implementations, and data reporting initiatives. Strategic Planning & Reporting

Identify process improvement opportunities and implement technology-driven efficiencies.

Develop and manage departmental budgets, KPIs, and performance dashboards.

Support expansion initiatives into new states or markets by aligning operational capabilities with business growth plans.

Performs miscellaneous duties as assigned. Position Requirements

Education

High School diploma or GED equivalent required Experience

Minimum 5 years of experience in title and escrow operations, including at least 3 years in a management or supervisory role.

Proven track record managing multi-state title operations and lender relationships.

Experience working within national title agency environment preferred Functional/Technical Skills

Deep knowledge of title insurance underwriting, escrow settlement procedures, and state-specific regulations.

Familiarity with ALTA Best Practices, CFPB guidelines, and RESPA/TILA requirements.

Proficiency in title production systems (e.g., AtClose, ResWare, SoftPro, RamQuest, Qualia) and Microsoft Office Suite.

Strong leadership, communication, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Familliarity with national underwriter compliance standards preferred.

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email .