Concierge - Full Time

Our NEW community in Fredericksburg, VA is opening SOON!

A GREAT CAREER starts with a GREAT COMPANY!

Apply to join our team of servant leaders today!

THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.

We've achieved GREAT PLACE TO WORK status SEVEN YEARS IN A ROW.

CAREER DEVELOPMENT. We reward our associates' outstanding work and assist with career development to help fulfill their dreams!

Faith Driven and Mission-Centered. Our mission "To Welcome, To Care, To Serve" derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another's God-given gifts through service.

Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks! SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Concierge is the initial point of contact for potential residents, families, vendors and the community either in person or via the phone. The Concierge is responsible for being professional, polite and will ensure all guests have a pleasant first experience with the community. The Concierge serves visitors by greeting, welcoming, and directing them appropriately; notifies team members of visitor arrival and maintains security and telecommunications systems within the community.

ESSENTIAL JOB FUNCTIONS:

Maintains a professional personal presentation

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries

Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate

Takes detailed messages with name, date, time and return phone number

Ensures team members receive their phone messages promptly

Maintains knowledge of who is available to receive an inquiry or host a tour

Maintains security by following procedures, monitoring log books to include visitor sign in and sign out

Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations

Receive and sort mail for Leadership Team

Maintain yearly transportation book for resident's doctor appointments as necessary

Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times

Report all accidents and incidents as soon as possible to your supervisor, no matter how minor

Maintain the confidentiality of residents' personal care information

Honor the residents' personal and property rights

Must be in company uniform and resident ready at all times

Performs other related essential duties as assigned KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of computers and relevant software applications to include Microsoft Office and Outlook

Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts

Able to make independent decisions

Must be able to communicate in a warm, friendly and caring manner

Must possess a passion to work with and around senior citizens

Knowledge of administrative and clerical procedures

Knowledge of customer service principles and practices EDUCATION REQUIREMENTS:

High School Diploma or GED EXPERIENCE REQUIREMENTS:

Two (2) years' Concierge experience in a customer service-oriented industry PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Able to sit 75% of the day

Able to concentrate with frequent interruptions

Able to work under stress and in emergency situations

Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping

Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members

Occasionally lift/carry up to 50 pounds OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

Work in all areas of the community

Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions

Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures

Requirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoes

Subject to infectious diseases, substances and odors

Follow Safety Policy & Procedures