Shift Leader
Description:
Dunkin'Dunkin' - Immediate Shift Leader Needed
Are you passionate about delivering a great guest experience and leading a team to success?
We are looking for talented Shift Leaders to join our Dunkin' team! As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and ensure a friendly guest experience. If you have a great focus, passion for excellence, and strong problem-solving skills, we want you on our team!
Competencies:
Great Focus:
Understands and exceeds guest expectations
Displays a sense of urgency with guests
Resolves guest concerns promptly
Passion for:
Sets high standards for self and others
Consistently meets or exceeds goals
Contributes to overall team performance
Problem Solving and Decision Making:
Identifies and resolves issues
Makes decisions effectively
Interpersonal Relationships & Influence:
Develops and maintains relationships with team members
Operates with integrity and treats others with respect Skills and Qualifications:
Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred Responsibilities:
Team Environment:
Support a respectful team environment
Communicate shift priorities, goals, and results with team members
Support the training of crew members
Provide coaching and feedback to crew members Operational Excellence:
Create and maintain a guest-first culture in the restaurant
Resolve guest issues promptly
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment Profitability:
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during the shift
Ensure all products are prepared according to Brand standards Location: OG/Damariscotta
Supplemental pay
Tips Benefits
Flexible schedule
Paid time off
Health insurance
401(k)
Referral program
Employee discount