System Engineer Level 2

Description

POSITION:

System Engineer Level 2

QUALIFICATIONS:

- Bachelor's degree in computer science, open systems technology, information systems, office administration, business or related technical field required.

- Six years' work experience providing technical assistance or related technical support

experience in a service environment preferred.

- A+, Network+, Security+, or equivalent

JOB FUNCTIONS:

- Provides technical assistance and problem resolution support for end users on a variety of hardware issues onsite.

- Create and deploy operating system images.

- Identifies, communicates, and prioritizes training needs to the Director of Technology as requested.

-Provide support for troubleshooting, not setup, of technology during events.

- Maintains a current knowledge of operating systems, equipment utilization, and application software releases and upgrades.

- Follows manufacturer and district policy on software copyright laws and ethical use procedures.

- Serves as district liaison to steer and advise on technology and communicates this with the Director of Technology.

- Processes hardware acquisition requests through the Char-Em ISD processes.

- Manages Google Apps for Education in all facets.

- Make device purchase recommendations to the Director of Technology.

- Work collaboratively within the local district administration teams that are assigned to you.

- Work collaboratively as a responsible team member, placing the department's interest above his or her own.

- Communicate the general changes to the work site location to IT team members throughout the day.

- Provide backup support to fellow support staff where/when needed.

- Perform appropriate issue escalation, detailed documentation in the work ticket system, and follow up on all work performed.

- Troubleshooting ticket issues, consultation with other ISD staff and IT peers, and before escalating to the next level.

- Predictable, reliable, and punctual attendance.

- Basic switch, and WiFi configuration and troubleshooting.

- Can perform major network configuration changes with Network Engineer approval.

- VoIP support.

- Other responsibilities as assigned at the direction of the Supervisor or Superintendent.

- Printer connectivity troubleshooting.

- Classroom technology troubleshooting and repair.

- Manage workload

- Organization of work areas

- Detailed documentation of network information

- Rack and cabling labeling and organization

- Correct disposal of obsolete and broken equipment

- Basic management of active directory that align with departmental policies and procedures

REPORTS TO:

Director of Technology

APPLICATION DEADLINE:

Until Filled

CONTRACT LENGTH:

260 days, year round. 8 hours per day.

COMPENSATION:

Based on experience, Support Rate Scale

BENEFITS:

Click to view benefit highlight

BEGINNING DATE OF EMPLOYMENT:

ASAP

DIRECT INQUIRIES TO:

Charlevoix-Emmet Intermediate School District

08568 Mercer Boulevard

Charlevoix, MI 49720

The Charlevoix-Emmet Intermediate School District is an equal opportunity employer. It does not discriminate on the basis of race, color, national origin, creed, age, religion, sex, height, weight, marital status, or disabling condition in employment. No person shall be denied employment solely because of any disability which is unrelated to the individual's ability to do the essential functions and duties of the job or without accommodation. Under state law, a person with a disability condition may not allege a failure to accommodate a disabling condition unless the employer knew or reasonably should have known that an accommodation was needed.