Merchandising Specialist

POSITION SUMMARY

The AIH Merchandising Specialist is responsible for developing retailer-specific products, order fulfillment, and program replenishment for assigned retailers. The Merchandising Specialist completes these activities by collaborating and providing direction to customer service, Merchant, sales, quality assurance, and vendors.

PRINCIPAL ACTIVITIES

Manage Order Replenishment Process and Drive Results

Communicate directly with retailers to identify replenishment opportunities and recommend replacement ranges.

Lead monthly replenishment discussions with the sales team to align on priorities and actions.

Collaborate with Associate Merchandising Manager, customer service, merchants, sales, sourcing, and vendors to resolve challenges and implement solutions.

Execute strategies to replace low-margin bill-through suppliers with Ace-controlled suppliers to improve margins.

Manage Document Collection and Order Fulfillment

Serve as the liaison between customer service, merchants, sales, sourcing, quality assurance, and retailers to ensure timely order placement.

Ensure the customer service team has all necessary documentation and information to process orders efficiently.

Support post-sales activities by working with customer service and sourcing to maintain high program performance.

Manage Retailer-Specific Product Development Requests

Lead custom product development discussions based on retailer input, collaborating with merchants, sourcing, sales, and AGD-approved vendors.

Create and manage Ace-controlled offer sheets and master information documents to support product development.

Collaborate with Merchant and Sales to Promote and Drive Sales of Global Programs

Promote retailer adoption of Ace products using tools like the program index and future resources.

Work with merchants and sales to meet retailer sales targets for global programs.

Lead efforts to gather product information from retailers to support the development of global product proposals.

Build and Manage Key Regional Vendor Relationships

Manage vendor relationships to ensure fulfillment of retailer requests and program requirements.

Resolve vendor claims to protect both retailer and Ace International financial interests.

Identify and share scalable suppliers that can serve multiple retailers across regions.

KNOWLEDGE, EXPERIENCE, AND COMPETENCIES

KNOWLEDGE

Proficient in SAP and Microsoft Office programs.

Fluent in English, both spoken and written.

Strong understanding of sourcing, merchandising, and product development processes.

Knowledge of international business practices and cross-cultural collaboration.

EXPERIENCE

Over 3 years of international experience.

At least 1 year of sourcing experience.

At least 1 year of merchandising and product development experience.

Proven ability to implement strategic plans and manage multiple projects to completion.

Experience working independently and adapting to dynamic environments.

COMPETENCIES

Strong interpersonal skills to build and maintain relationships across cultures and functions.

Excellent verbal and written communication skills.

Demonstrated decision-making and negotiation abilities.

Strong analytical and problem-solving skills.

High level of initiative, adaptability, and independence.

Proven ability to multi-task and meet deadlines.

Flexible to work non-traditional hours as needed.

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REQ-30201