Quality Control Specialist

Purpose: The Quality Control Specialist is responsible for ensuring the accuracy, completeness, and regulatory compliance of documentation, as well as verifying Jack Henry CORE system information inputs, related to new deposit account setups and any account maintenance performed by Business Units.

This includes reviewing new and existing Customer Information Files (CIF), Customer Identification Program (CIP) records, and all supporting source documentation in accordance with internal procedures and regulatory guidelines.

The specialist is also responsible for indexing CIF and account level documentation into the central repository to ensure proper organization, accessibility, and audit readiness.

Essential Functions: * Image deposit account documentation received from the business units ensuring the documents have required information for indexing.

Index CIF and account level documentation into the central repository for proper organization, accessibility, and audit readiness.

* Review set up of Customer Information Records for new customers established in the Banking system by Bank staff ensuring accuracy, integrity and required source documentation for customer titling.

* Reviews all deposit account setups for accuracy and completeness and compliance with regulatory requirements and internal procedures to minimize risk to the bank and identify fraudulent activity (account types include but not limited to Corporate, Minor (NYUTMA), Funeral/Burial, Representative Payee and Trust accounts). * Confirms that Branch staff have submitted proper Customer Information Program (CIP) paperwork for all new customers as well as existing customers that have not previously been verified.

Verifies each CIP form submitted for the required five (5) points of ID as required by the Anti Money Laundering Policy.

* Verifies that all required Beneficial Ownership is identified, captured in the system and has appropriately filled out paperwork to meet the Bank Secrecy Act (BSA) requirements; Works with the BSA staff to identify and resolve issues in order to comply with required standards.

* Utilizes the ancillary systems within the Bank's core system to track missing source documents related to maintenance performed to the customer information file and missing CIP forms.

Collaborate with Branch staff on efficiencies to reduce the occurrence of missing documents.

Analyzes resubmitted documents to ensure requirements are met.

* Review Reports as required to confirm that all source documents have been submitted for maintenance performed, (i.e.

name changes, address changes and relationship additions and removals) and maintains appropriate documentation retention schedule.

* Verifies and maintains documentation related to Stop Payments and Holds on accounts, and.

removes items that do not have appropriate documentation.

* Conduct miscellaneous reviews and analysis as needed, utilizing a variety of system generated reports to ensure adherence to internal procedures and regulatory guidelines.

* Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders.

Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

* This job description is not exhaustive.

The Quality Control Specialist may be required to perform other duties as assigned, including supporting other talent development and planning work that supports business success.

Job Related Qualifications: Required: * Education: High School Diploma or equivalent * Prior Experience: 6 months: Banking or Financial Industry experience * Licenses or Accreditation: N/A Preferred: * Education: High School Diploma or equivalent * Prior Experience: 1+ Year: Banking or Financial Industry experience specific to account opening/maintenance and related documentation * Licenses or Accreditation: N/A Competencies: * Strong verbal and written communication skills.

* High level of attention to detail with the ability to follow detailed procedures and ensure accuracy.

* Strong organizational skills with the ability to multitask and prioritize to meet assigned deadlines.

* Strong time management skills with an ability to self-motivate to stay on task.

* Experience with Windows-based PC's and Microsoft Office Suite including Microsoft Outlook with the ability to learn new and existing banking software.

* Ability to work with all levels of staff including leadership.

* Responds to requests for information in a timely and professional manner.

Physical Requirements: * Able to regularly sit for prolonged periods of time.

* Extensive computer usage is required.

Benefits: * Medical, Dental, and Vision Insurance * Health Savings Account * Flexible Spending Account(s) * Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability * Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident * Tuition Reimbursement * Employee Referral Program * Wellness Reimbursement Program * Star Volunteer Program * Employee Banking and Financial Perks * Flexible Hybrid Work Schedule * Paid Time Off (PTO) * Company Paid Holidays The expected rate of pay for this position is shown above.

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained.

Market and organizational factors are also considered.

In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

This job description is not exhaustive.

The Quality Control Specialist may be required to perform other duties as assigned.