Infrastructure Manager
Description:
As the Infrastructure Manager, you’ll be responsible for the overall management, leadership, and maintaining the effective and efficient operation of the Qixas technical infrastructure. This will include the implementation, maintenance and monitoring of on-premise and cloud-based server compute resources, network infrastructure and data protection as well as end-user support for the Qixas Team. As an Infrastructure Manager, you’ll also be accountable for ensuring the evolution and delivery of efficient technology operations as well as overall cybersecurity posture for all infrastructure-related components. This role considered 60% internal and 40% external to start dealing with on-prem and SaaS environments.
Job Duties
Lead the implementation of new technologies and maintenance of existing technology
Learn and master the installation, configuration and support of all current and future products sold
Research other technologies for both potential sales opportunities as well as incorporation into Qixas infrastructure
Collaborate with relevant stakeholders on both internal and customer facing as required
Support the Sales team where necessary to meet customers hardware and software requirements
Assist the Executive team with strategy, forecasting, budgets, expenditures, and technology vendor management
Document, maintain and monitor daily infrastructure operations
Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk
Ensure timely notification and escalation of possible issues/problems, root causes options, and recommendations for prompt resolution
Monitor system life cycles, ensure specifications and functionality support business objectives and architecture requirements
Disaster recovery and Business Continuity planning and execution (define, review, test)
Support delivery team with infrastructure assistance, deployments, environment migrations, migrations from on-prem to SaaS
Requirements
Minimum 5 years of professional information technology experience gained from within an enterprise level computing environment
Degree or Diploma in Computer Science or related discipline, or equivalent experience
AD/Security Entra
o Identity Management
o Groups
o User
o Mail Enabled
o Security
Business Central / NAV
o Server Tier Management
o Security
o User
o Server/Application
o Performance Best Practices
Dynamics 365 / CRM
Power Platform/Dataverse
Microsoft 365
o SharePoint
o Exchange (Mailbox – user and shared)
o Office
o Teams (Voice)
Project Server
SQL Server
o DBA Skills
o Performance best practices
Networking and connectivity including VPN’s
Powershell
Microsoft Azure
o Application IDs
o Application Insights
o Containers
o Remote Desktop
o Key Vault
o SQL
o Virtual Machines
Windows Servers and Desktops
IIS
Containers
Lighthouse
o CSP Licensing/Account Management
o GDAP
o Remote Support
Proficient at diagnosing hardware and software problems
Proficiency in computer hardware, software, cabling, installation, networking, and security
Team management and leadership skills
Multi-tasking and time management skills
Budget Management and optimization skills
Analytical thinking and problem-solving skills
Previous production of technical documentation, including detailed network diagrams
Research expertise on network products, services, protocols, and standards in support of network procurement and development efforts
Experience with disaster recovery and business continuity management
Experience supporting system issues, including making infrastructure upgrades and efficient handling with troubleshooting issues
Ability to multitask
Excellent written and oral communication, people skills, planning, organizational, and project management skills, with the ability to succeed in a fast-paced team environment
Willingness to work flexible hours, including occasional evenings and weekends to meet deadlines when required
Certifications in Microsoft, Azure, VMware, Cyber Security, etc. would be an asset