Collections Manager

We are seeking a highly motivated Collections Manager to manage the day-to-day operations of our mortgage collections call center. This position works in collaboration with our customer service and default teams. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a thorough understanding of credit and collections procedures.

In This Role, You Will:

Develop and implement effective collection and loss mitigation strategies

Manage and supervise the collections team, providing guidance and support

Maintain accurate records of collection activities and update account information

Ensure compliance with company policies and relevant legal regulations

Analyze collection data to identify trends and recommend process improvements

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

5+ years of experience in management within a call center environment

Bachelor's degree preferred

Experience in mortgage operations and/or debt collection operations

Ability to analyze data and make strategic decisions

Familiarity with call center technology

Excellent collaboration and communication skills

Knowledge of relevant laws and regulations related to debt collection