Automotive Financial Services Term Warranty Sales Team Leader

Key Responsibilities:

With regards to the Term Warranty / Service Plan Sales Team

To effectively offer an opportunity for a quotation for short-term insurance policies and any other product the company may add from time to time

To execute and assist in creating an opportunity for quotations and sales and manage the process with skill, knowledge, diligence and integrity

To comply with the HOUSE RULES of the Call Centre as determined by management

To manage and oversee lead optimization of all leads (referrals, cross sell etc) in the organisation

To accurately identify needs of self-managed staff through reports and listening of calls

To understand and train staff to handle objections and overcome them with an appropriate response

Manage team discipline Control and manage the team talk time, log in and log out, breaks taken

Improve Lead warming Effectiveness Achieving lead to quote, quote to sale objectives

Improve Quality of transferred leads Ensure error rates are minimized and completed and script adherence

Skills and Knowledge and Development Own and other skills development From time to time assist with coaching and training of fellow teammates

To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team

Run effective incentives regularly

Build team spirit and teamwork

Effectively engage with the Sales Support team to source support and information to identify areas for improved performanceNon-Technical:

Solid Administration Skills

Time Management

Excellent verbal and written communication skills

Computer literate

Analytical skills

Attention to detail

Problem-solving

Conflict resolution

Project Management

Adaptability to change

Stress tolerance

Resilience

Customer centricity

Presentation skills

Persuading and influencing

Confidence

Drive and motivation

Excellent interpersonal skills.

Compliance and Rule Orientated

Highly organised and good time management

Accuracy and attention to detail is of the utmost importance

Keen interest to learn and develop in the role.

Self-starter

Strong work ethic

Honesty and integrity

Ability to cope well under pressure

Proactive

Deadline drivenMinimum Qualification:

Minimum NQF 4: Grade 12 OR a Tertiary Qualification

Regulatory Examination Certificate 5 (RE5)

A Full Qualification in Short-Term Insurance (FAIS)

Compliance with FAIS Fit & Proper criteria i.e., minimum experience and competency requirements, CPDRequirements:

Minimum 3 years of experience as a Team Leader in a Call Centre environment, managing a team of sales agents to meet and exceed sales targets (non-negotiable) in an automotive financial services sector

Over 1 year of experience managing a Term Warranty or Service Plan sales environment (non-negotiable)

In-depth knowledge of products and regulations related to the insurance and warranty products.

Proven track record in Term Warranty and Service Plan products and services

Proven ability to drive high premium collection rates

Knowledge and comprehension of high-performance based work compliance.

Ability to review and comprehend large quantities of incoming data where attention to detail is critical.

Strong sales coaching and performance management skills to ensure consistent improvement and development of the team.

Ability to motivate and support sales agents

Demonstrate the ability to have courageous conversations

High level of resilience, adaptability, and results orientation

Proven ability to successfully operate in a startup or pilot campaign environment is advantageous

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.

Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Thursday 4 December 2025.