Additional Considerations (if any): Must be 18+ * At Hy-Vee our people are our strength.
We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description: Job Title: Sushi Clerk Department: Hy-Chi FLSA: Non-Exempt General Function: As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away.
Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies: * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers Positions that Report to you: None Primary Duties and Responsibilities: * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
* Makes an effort to learn customers' names and to address them by name whenever possible.
* Assists customers by: (examples include) * escorting them to the products for which they're looking * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience * Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
* Takes customer orders at the Chinese Express counter.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Reviews orders for the day.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
* Reviews the status and appearance of the food for freshness.
* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
* Anticipates product needs for the department on a daily basis.
* Prepares, finishes, and replenishes product as necessary.
* Pulls product from cooler/freezer for preparation.
* Checks in product and puts product away Removes trash in a timely manner.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
Secondary Duties and Responsibilities: * Washes dishes as necessary.
* Orders product and supplies as necessary.
* Prices product for customers as necessary.
* Delivers orders as needed Assists in other areas of store as needed.
* Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics: * Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
* Ability to do simple addition and subtraction; copying figures, counting and recording.
* Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience: High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience.
Physical Requirements: * Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
* Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions: This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes.
There is occasional exposure to cleaning chemicals/solvents.
This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job: Scale, shrink wrap machine, Telexon re-ordering machine, walk in cooler, knives and serving cases.
Contacts: Has daily contact with internal customers and the general public.
Has weekly contact with suppliers/vendors.
Has contact with Federal/State Governmental or Regulatory Agencies as necessary.
Employment is contingent upon the successful completion of a pre employment drug screen.