Infrastructure Specialist 3 (MARCS)

Schedule: Full-time

What You'll Do:

Evaluates effectiveness of current IT policies, procedures, and practices and assesses vulnerabilities:

Leads IT driven change effort.

Implement resolutions and mitigate vulnerabilities.

Evaluates effectiveness and risk of fixed/mobile environment processes for Multi-Agency Radio Communication Systems (MARCS).

Responsible for responding to incidents identified by OISP (related to vulnerabilities).

Review server access, user roles, and monitor systems.

Review local firewall rules and settings.

Collaborate with DAS/OIT as needed.

Provide scheduled reporting to MARCS management and leadership.

Evaluates and/or research hardware and/or software solutions, provides feedback to project team and higher-level staff, and implements solutions as needed:

Works with IT Architect staff; CIO or IT Managers, in-state and out-of-state peers, to design solutions that meet the agency’s requirements.

Assists analysis of the solution design’s business case

Authors’ portions of the solution business case.

Assists in providing IT consultation and recommendations for, and assisting in, implementation, ensuring services are not compromised:

Provides technical IT leadership for integration of various related systems.

Participates in and/or provides technical IT assistance to achieve project tasks/meet deadlines.

Performs other duties as assigned.

Performs a variety of tasks related to remote communications, da-ta processing work and office operations as needed.

Provides 24x7x365 operational support after implementation to include network provider connectivity and hardware/software (i.e. switches, router, etc.) support

Responds to system security and other issues 24 hours/day, 7 days/week which may require overtime or call back.

Required to carry a cell phone

Considered an essential employee for inclement weather emergencies.

60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Knowledge, Skills, Abilities:

Knowledge of:

Technical writing & documentation practices.

Oral & written communication tools & techniques.

Customer support & personal service.

State & agency policy, procedures & applicable laws*.

Mathematic principles relative to assigned area in IT.

IT principles, methods & practices in wireless data, voice and IP technology.

Software distribution & configuration management tools & mechanisms.

Organizations operation environment, topology, & protocols.

Performance monitoring methods.

Wireless communication system & infrastructure.

Local area & wide area networking principles & concepts.

Back-up & recovery techniques.

Performance monitoring methods.

Installation & configuration procedures.

Internet clients, such as browsers & streaming video.

Skill in:

Critical thinking.

Troubleshooting.

Systems analysis.

Systems evaluations.

Operation analysis.

Complex problem solving.

Operation monitoring (e.g. ServiceNow remote site management).

Judgment & decision making.

Assuring quality.

Identifying & specifying business requirements, using data recovery tools & techniques & systems evaluation.

Service orientation.

Installation.

Troubleshooting.

Reading comprehension.

Ability to:

Prepare meaningful, accurate & concise reports.

Stay abreast of current wireless, IP technologies.

Define problems, collect data; establish facts & draw valid conclusions.

Provide expert technical advice.

Guidance, & recommendations to management, customers & other technical specialists on critical IT issues.