Free People Stylist (Seasonal FTC) - Guildford, UK

Location

This position is located at 159 High St, Guildford,, GU13AJ United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

Exceed the customer’s service expectations by meeting the following responsibilities:

Build genuine relationships with customers.

Greet all customers upon entering the store.

Offer to hold items for the customer at the cash wrap or in the fitting room.

Determine the customer’s needs and offer suggestions and alternatives.

Utilize all customer care resources.

Offer to locate out of stock product from direct or from another store.

Assist in maintaining store merchandising and operational standards.

Uphold all company policy and procedures.

Maintain a high level of awareness and concern for Loss Prevention.

Facilitate the zones of the floor based on business needs.

Also may include:

Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

Comment on items purchased.

Inquire if their purchase is a gift that will need to be wrapped.

Request the customer’s zip code or email address.

Ring transactions efficiently – issue a receipt.

Compare signatures on back of card and on the POS Screen.

Demonstrate knowledge of return policy.

Practice proper phone etiquette.

Perform all register functions.

Train new stylists on Register University.

Maintain cash wrap organization, cleanliness and restock.

What You'll Need

Energy and happiness that is contagious to your friends, family, and everyone around you

Builds relationships naturally, embraces individuality and diversity

Exhibits clear verbal communication skills

Ability to thrive in a fast paced, rapidly evolving environment

Heart and soul for the FP brand

Experience being a team player

Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays

Eagerness to learn and grow within the organization

The Perks

Work Life Balance:

‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

Employee Assistance program to support with mental, physical and financial health

Discount off external gym memberships

Private Medical Insurance for eligible employees

Employee Discounts:

Up to 40% employee discount at all URBN Brands

Travel:

Season ticket loan for eligible employees

Cycle to work scheme for eligible employees

Continued Development:

We offer structured support within the business alongside continued learning and development

#FreePeople #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Part-Time