Programming Outreach and Retention Specialist, St. Louis, MO

Programming Outreach and Retention Specialist, St. Louis, MO

Department: CLS Other

Employment Type: Full Time

Location: St. Louis, Missouri

Description

About Concordance

Concordance's reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services - therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.

Position Overview:

The Program Outreach and Retention Specialist is tasked with outreaching and engaging participants throughout the duration of their pre and post release programming as well as after graduation. This role will check in with the participant, answer any questions, assess barriers, connect participants with care team members, data collection, and follow up on participants' achievements post programming. The Program Outreach and Retention Specialist will be the bridge for participants after their release before they arrive at the Center. They will focus on maintaining strong alumni relationships to ensure participants long term success.

Key Responsibilities - your role will involve:

Establish and maintain supportive relationships with participants throughout the entirety of the program and after graduation.

Conduct outreach calls to participant's approved family members prior to participant's release to start relationship building

Outreach participants to set up Landing intake immediately upon release

Form meaningful, sustainable relationships with participants to support with reentry needs

Increase participant program retention

Identify and address barriers to continued program participation

Provide crisis intervention as needed

Obtain critical grant data during outreach calls

Provide regular updates and reports to the executive team

Ensure accurate data entry and tracking in the Concordance participant database system

Utilize incentives program for participants to support data collection

Facilitate focus groups post-programming

Establish a communications channel that encourages participants, their loved ones, and alumni to contact Concordance when needing additional support including case management needs; therapy services; employment, and training services

Collaborate with participants during the various phases to establish trust and rapport

The right candidate will come with the following attributes, education, experience and meet the physical requirements.

PERSONAL ATTRIBUTES:

Desire and ability to build relationships and engage with participants and their loved ones

Collaborative attitude and excitement about working in a multi-disciplinary environment

Able to resolve conflict in crisis situations, problem solve, and provide triage support to participants over the phone

Excellent verbal and written communication skills

Experience in tracking participant outcomes

Availability to travel locally as well as working some evenings and weekends to connect with participants at times when they are available

Ability to organize, prioritize and handle multiple work assignments

Familiarity with common office equipment

Passion for our mission

REQUIRED EDUCATION, AND LICENSURE:

Bachelor's degree or 3 years of relevant work experience

Proven track record of success in relationship building

Superior interpersonal skills

Experience with working with justice-involved adults or other vulnerable populations (preferred).

Lived experience (preferred)

SKILLS AND COMPETENCIES:

1-3 years of experience in relationship building

Additional Information:

Why join Concordance?

This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.

Team benefits:

We understand the importance of work-life balance and the value of ensuring time for yourself and your family. We offer competitive pay and paid time off, a matching 401(k), and a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, we cover other benefits such as basic life insurance, AD&D, professional development opportunities, and an EAP program, which gives you quick access to a wide range of life resources.

Competitive salary and benefits package

Opportunities for professional development and growth

A dynamic and supportive work environment

401(K) matching program

Generous PTO

Wellness Stipend

Conditions of employment:

The offer for the right candidate is contingent upon successfully completing the following requirements:

Passing a drug test

Satisfactory completion of a background check

Signing the team member handbook

Verification of employment Verification of education

Verification of employment eligibility via I-9

Declaration of no conflicts of interest

Today, we're at a defining moment in our mission-and your talent can help shape what's next. Join our incredible team and be part of expanding our impact