Customer Service Representative - Remote / Work From Home

About Us

We work directly with unions and member-driven organizations across North America to help their families understand and access the supplemental benefits available to them. As the only provider in our industry backed by a union workforce, we’re trusted for our transparency, clarity, and consistent support.

Position Overview

This is a remote position centered on assisting union members who request benefit information. You’ll connect with them through scheduled phone or virtual appointments, walk them through their coverage options in straightforward language, and complete the necessary digital documents to finalize their benefits. Each interaction plays a meaningful role in helping families make confident, informed financial decisions.

Responsibilities

Connect with members by phone or Zoom

Conduct organized benefit review appointments

Break down program information in clear, simple terms

Accurately complete digital applications and forms

Provide follow-up communication and continued support

What We Offer

Weekly income plus bonus opportunities

Flexible full-time schedule

100% remote work environment

Advancement and leadership pathways

Residual income through renewals

Health, dental, and vision benefit options

Personalized training and mentorship

All-expenses-paid company trips (Disney, Cancun, Vegas, Bahamas, and more)

Who Thrives in This Role

Strong, confident communicators

Organized, dependable team players

Individuals who genuinely enjoy helping families

High school graduates (or equivalent)

Customer service or sales backgrounds are helpful but not required