Store Protection Specialist

Loss Prevention Specialist

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

Success

Career growth

Teamwork

Our commitment to diversity, equality & inclusion, and our community

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose: This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a company issued vest/required black attire, and monitoring the code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by store leadership. Partners with store leadership to ensure compliance with loss prevention directives and minimization of operational shortage. Must embrace company values and have a mentality to protect the Ross treasure.

Essential Functions:

Maintaining safe & secure environment

Developing great teams & partnerships

Personal and store brand

Mitigating theft & fraud

Minimizing operational shortage

Competencies:

Manages work processes

Business acumen

Plans, aligns & prioritizes

Builds talent

Collaborates

Leading by example

Communicates effectively

Ensures accountability & execution

Qualifications and Special Skills Required:

High school education or equivalent required, AA degree preferred

One year retail supervisor experience or similar training preferred

One year loss prevention/security training preferred

Active security guard license preferred

Ability to work effectively in a fast-paced environment

Strong communication skills

Demonstrated ability to build and maintain relationships with the store team

Excellent customer service skills

Proven ability to effectively resolve conflict

Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing

Physical Requirements/ADA:

Consistent timeliness and regular attendance

Ability to spend up to 100% of working time standing, walking, and moving around the store

Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling)

Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need)

Certain assignments may require other qualifications and skills

Supervisory Responsibilities: None

Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.