Technical Support

Role Name: Technical Support

Location: Mirabel, QC (Hybrid)

Job Type: Contract

Job Discription:

Industry - Manufacturing / Aviation -

Rotational shifts

Bilingual Needed -

• IT endpoint knowledge, applicable on production lines, plus endpoint support.

• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

• Stakeholder management, share regular updates and assist in preparing operational reports

• Triaging of issues and coordination with cross functional teams for timely resolution

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Adhere to shift rotation plan and Operating model

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

• Tracks and report progress to stakeholders

• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes