Senior Onsite IT Support Engineer

We are seeking a highly skilled and experienced Onsite IT Support Engineer to join our team in Madrid. The ideal candidate will have a strong background in endpoint management (SCCM, Intune), hardware support, device certification, and BeyondTrust remote support tools. You will play a key role in ensuring operational excellence in the client device ecosystem by handling day-to-day technical issues and helping certify new hardware configurations for enterprise use

Key Responsibilities

Provide hands-on, onsite support for Windows devices including troubleshooting hardware issues, peripheral setups, and system diagnostics.

Manage device provisioning and certification, collaborating with global engineering teams to validate hardware standards and configurations.

Perform software deployments, patching, and compliance reporting using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.

Use BeyondTrust for secure remote access to support users and maintain device hygiene.

Collaborate with cross-functional teams including security, network, and infrastructure to resolve complex technical issues.

Maintain an inventory of IT assets and ensure alignment with corporate compliance

standards.

Document technical issues, solutions, and standard operating procedures.

Support lifecycle management of endpoints including onboarding, upgrades, and

decommissioning.

Partner with vendors and internal stakeholders for hardware evaluations, RMA processing, and escalations.

Required Skills & Qualifications

8+ years of relevant IT experience, preferably in an enterprise environment.with Endpoint Management & Device certification

Strong knowledge and hands-on experience with SCCM (MECM) and Microsoft Intune.

Proven experience in device certification, image building, and hardware evaluation.

Solid understanding of Windows OS environment.

Preferred experience using BeyondTrust (Bomgar) for remote troubleshooting and privileged access management.

Familiarity with enterprise security tools and standards.

Strong analytical and problem-solving skills.

Good communication skills in English; Spanish language adds advantage.

Ability to work independently and manage priorities in a fast-paced environment.

Preferred Qualifications

Microsoft certifications (e.g., MD-102, SC-300, or legacy SCCM certifications).

Experience with Autopilot, or related deployment tools.

Prior experience working with global IT operations and supporting device platforms at scale.

Work Environment

This is an onsite role based in our Madrid office.

Please send your resume to