L2 Technical Support Engineer

VAM Systems is currently looking for L2 Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions:

Required Certifications

• ITIL

• MCSE

• CCNA

• Office 365 certification (preferred)

Skills & Competencies

• Strong troubleshooting and analytical skills

• Excellent communication and customer service abilities

• Good knowledge of networking, telecommunication systems, and Microsoft technologies

• Familiarity with ITSM processes

• Proactive, self-motivated, and keen to stay updated with modern technologies

Key Responsibilities

• Provide network and telecommunication services for internal and external customers in an efficient and timely manner.

• Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.

• Provide, maintain, and monitor desktop computing environment to ensure seamless desktop services.

• Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.

• Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.

• Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.

• Maintain and manage the printing environment in a cost-effective manner while supporting green initiatives.

• Comply with IT policies, procedures, and standards in all daily activities.

• Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.

• Assist in managing and maintaining servers, storage systems, and network equipment as required.

• Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.

• Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.

• Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.

• Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.

• Support onboarding and offboarding processes, including device setup, account creation, and access rights management.

• Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.

Terms and conditions

Joining time frame: (Immediate - 30 days)

The selected candidates shall join VAM Systems – UAE and shall be deputed to one of the leading Organization in UAE.

Should you be interested in this opportunity, please send your latest resume at the earliest at