Product Owner

Overview

We’re looking for a Product Owner to support the delivery of marketing-focused technology initiatives. This role is key in guiding feature development, shaping sprint priorities, and helping teams deliver high-quality solutions that align with business goals and customer needs. You’ll work closely with stakeholders across marketing, customer care, analytics, and IT to ensure product expectations are clearly defined, well understood, and executed effectively.

Key Responsibilities

Manage and refine the sprint backlog, ensuring each item aligns with the broader product roadmap.

Break down new features into clear user stories, write acceptance criteria, and help define what “done” means for the team.

Partner daily with marketing, analytics, customer care, and engineering groups to coordinate requirements, understand dependencies, and support smooth execution of initiatives.

Serve as a bridge between business stakeholders and technical teams, helping translate customer needs into actionable solutions.

Build strong working relationships with business leaders and end users to keep customer priorities at the forefront of product decisions.

Assist with troubleshooting and tracking production issues, following up with teams to ensure timely resolution and communication.

Help manage integrations across marketing platforms, customer support systems, and data tools to ensure consistent and efficient workflows.

Participate in all Agile ceremonies, including sprint planning, stand-ups, reviews, and retrospectives, and take ownership of prioritizing marketing-related work.

Contribute to improving the end-to-end customer experience by understanding how various systems and processes interact across the organization.

What You Bring

Foundational understanding of marketing technology, customer engagement platforms, or data-driven tools.

Ability to collaborate across departments and communicate effectively with both technical and non-technical teams.

Comfort working in a fast-paced, Agile environment and supporting multiple initiatives simultaneously.

Strong organizational skills and an interest in solving problems that span both business processes and technology.