Overseas Contractor

Overseas Contractor This role is 5 days onsite at Dayton, oh and there will be in-person client interview if shortlisted.< < Description< < This list is intended to reflect the current job but there may be additional essential functions and certainly nonessential job functions that are not referenced Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations< Provides resolution to problems that can be solved over the phone and when necessary refers more complex problems to a qualified support technician< Provides first level support to end users for PC hardware and Network Windows7Windows XP environments and Mainframe UNIXIBM environments< Conducts problem determination for the Technology areas including Voice WAN LAN PC Laptop Printer Password Resets Dot Matrix printers etc< May interact with internal and external support teams and third party vendors to identify and correct core problems< Simulates or recreates user problems to resolve operating difficulties< Maintains daily awareness of outages and issues system wide< Escalates incidents to escalation teams to ensure customer resolution< Provides timely communication oral or written to the Level 2 support or other management personnel as needed< Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action< Works overtime as necessary and when approved< Maintains confidentiality regarding employee company and customer information< Demonstrates commitment to and compliance with all company and departmental policies procedures and practices< Shift work required24x7 IT coverage environment< ALL YOULL NEED FOR SUCCESS< Minimum Qualifications Education Prior Job Experience< Technical degree andor equivalent experience 2 years Help Desk andor customer service experience 2 years troubleshooting experience with service desk environments Knowledge andor experience with internal servermainframe applications such as Shares QIK IBMTSOTPX and SCEPTRE Preferred Qualifications Education Prior Job Experience Apple certification Apple Genius A Certification Skills Licenses and Certifications Strong interpersonal written and verbal communication skills Ability to multitask in a stressful environment Strong problemsolving and analytical skills Columbus - Ohio - USA3 - 8 Years10R23-Sep-2025NACTIVE1407480Mandatory Skills : Jira Service Desk,Servicedesk,Windows Server