Nursing Facility Admissions & Discharges Coordinator - Multiple

What You Will Do at ODM: Office: Policy Bureau: Long Term Services & Supports Classification: Customer Service Assistant 2 (Multiple Positions) Job Overview: The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals.

As a Nursing Facility Admissions & Discharges Coordinator, your responsibilities will include: * responding to inquiries, request for information, and/or complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures as they pertain to Nursing Facilities (NF) admissions and discharges * providing assistance and/or information to NF, sister agencies, and County Departments of Job & Family Services (CDJFS) * entering NF admissions and discharges using ProviderGateway and Ohio Benefits 9 mos.

trg.

or 9 mos.

exp.

in office practices & procedures; 9 mos.

trg.

or 9 mos.

exp.

in public relations or customer service that included techniques for handling difficult people; 9 mos.

trg.

or 9 mos.

exp.

in typing, keyboarding, data entry or word processing; 9 mos.

trg.

or 9 mos.

exp.

in operation of personal computer.

* Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service Technical Skills: Data Entry Professional Skills: Problem Solving, Attention to Detail, Verbal Communication, Written Communication