Junior IT Helpdesk Technician

Company Description

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring full time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues.

This position requires a shift rotation with shifts starting at 7:00 am, 4:00 pm, 12:00 am and 9:00 am. Shift rotation will include overnight and weekend work. This role is fully in office.

Job Description

Answer incoming helpdesk calls, emails, and support tickets in a timely manner

Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members

Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.

Install and configure software application and systems ensuring they meet company needs

Enable support for system access, including creating and managing user accounts, operations and software licensing.

Provide support for mobile devices including configuration and management.

Document and tracks issues, status and resolution using incident management tools.

Conduct ticket reviews, statistic reports and execute special projects as required.

Provide excellent customer service and maintain a positive relationship with end-users

Qualifications

University degree in IT or equivalent work experience, with minimum 1 year in technical support

Proficiency in MS Office365, mobile device management, and industry-standard business software applications

Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices

Experience with hardware and software configuration, troubleshooting, and deployment

Knowledge of mobile OS, devices, and printer support

Professional phone etiquette and rapport with users of varying technical expertise