Tier 2 technical support (ServiceNow)

Job Description

State of Ohio- DRC-Tier 2 technical support (ServiceNow) - 785912 (Local Only/100% Onsite)

Interviews will be onsite.

Travel may be required throughout the state of Ohio.

Candidates will work onsite in Franklin or Madison County.

Closing Date: 12/02/2025

Job Description:

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Required/Desired Skills:

Professional experience working with computers in a Help Desk/Support role

Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise

Strong Customer Service Skills

Previous experience with ServiceNow

CompTIA A+ Certification

Full-time